Return & Refund Policy
Return & Exchange Window
Customers can return or exchange products within 7 days of delivery.
We offer reverse pickup in most pin codes. If reverse pickup is unavailable in your area, you will need to
self-ship the product to our return address:
Stayrare
TC 56/2042 (1), Manchadi, Anthivilakku,Karumom PO, Thiruvananthapuram, Kerala – 695002
Phone: +91-6238669487
Return Conditions
- If the product doesn't fit, we're happy to exchange for a different size.
- Items must be unused, unwashed, and in original packaging with all tags.
- Returns failing our Quality Check (QC) will be rejected (if product is used, damaged, or has odor/stains).
- One exchange/return pickup is allowed per order. If you receive items in multiple packages, raise return/exchange only after receiving all.
- Additional pickups (due to incorrect/multiple requests) may incur an extra service charge.
Exchange Policy
- Exchanges are processed only after we receive and QC the original item.
- For size-related exchanges initiated by the customer, a ₹75 reverse pickup charge applies.
- Or, you can self-ship to the above return address.
- We do not support exchanges for international orders.
Non-Returnable Items
- Products purchased with a discount greater than 35%.
- Custom-printed or personalized T-shirts (unless defective).
- International orders (outside India).
- Items that are used, washed, or not in original condition.
Refunds
- Refunds will be sent directly to the customer’s bank account/UPI after verification and deduction of any applicable charges.
- Upon customer request, we can process the refund to their bank account (after necessary verification and deduction of any applicable charges).
- Orders canceled after delivery will include a ₹75 reverse pickup fee (or you can self-ship).
- Self shipping charges are non-refundable.
Damaged or Incorrect Products
- If you've received a wrong or defective item, please send clear videos or photos to our support team.
- Our team will verify and ship a free replacement if confirmed.
- You don’t need to send back defective items unless we request it.
Self-Shipping Guidelines
- If reverse pickup is unavailable, ship through a reliable courier.
- Pack items securely to prevent damage in transit.
- Shipping charges for returns (in case of self-shipping) are not refundable.
Contact Us
- Email: stayrareofficial@gmail.com
- Phone: +91-6238669487
- Support Hours: Monday to Saturday, 10 AM – 6 PM
These Terms and Conditions are effective as of the date stated above and apply to all StayRare products and services.
